Privacy policy

Privacy Policy for Berkshire TCG

At Berkshire TCG, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase from our store.

1. Information We Collect

We collect personal information when you:

  • Place an order on our website

  • Sign up for our newsletter or promotional materials

  • Contact our customer service team

  • Register an account

The types of information we collect may include:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address

  • Payment Information: Credit card details, billing address (processed securely through Shopify Payments)

  • Order Information: Products purchased, order history, shipping method, etc.

  • Device and Usage Information: IP address, browser type, pages visited, time spent on the website (via cookies)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and ship your orders, including payment processing and shipping.

  • Customer Support: To respond to inquiries, process returns or exchanges, and provide customer support.

  • Marketing: To send promotional emails, newsletters, or updates about new products and sales. You may unsubscribe at any time.

  • Website Improvement: To analyze website usage, improve our services, and ensure a smooth shopping experience.

3. How We Protect Your Information

We take the security of your personal information seriously. To protect your personal data, we use:

  • Secure Socket Layer (SSL) encryption to protect your payment and personal information during transmission

  • Shopify’s secure infrastructure for payment processing and order management

  • Strict access controls to ensure only authorized personnel can access your personal information

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • With service providers: To fulfill your order, such as payment processors, shipping carriers, and email marketing platforms.

  • For legal compliance: We may share information if required by law, to comply with a subpoena, or in the event of a legal dispute.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize your visits. Cookies are small files stored on your device that help us recognize you on future visits.

You can choose to disable cookies in your browser settings, but this may impact the functionality of our website.

6. Your Rights

As a customer, you have the following rights regarding your personal information:

  • Access: You can request to access the personal data we hold about you.

  • Correction: You can update or correct your personal information if it’s inaccurate or incomplete.

  • Deletion: You can request to delete your account and personal data, subject to certain conditions.

  • Opt-out: You can opt-out of marketing communications at any time by following the unsubscribe link in our emails.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once it is no longer needed, we securely dispose of it.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated policy on our website. Please review this policy regularly for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

  • Email: dejaar_fard@hotmail.com

  • Phone: +44 7448 854936

  • Address:
    Berkshire TCG
    Unit 27, Ongar Business Centre
    The Gables, Fyfield Road
    Ongar, CM5 0GA
    United Kingdom